Refund Policy

Satisfaction Guarantee

As a consumer, you have a 30-day right of withdrawal when you shop with us. The withdrawal period expires 30 days after you receive your item.

This means that you have 30 days from the date you receive your item to notify us that you want to cancel your purchase. You should send an email to: info@lightscopenhagen.com.

You can also use the standard withdrawal form, which you can find at the bottom of the terms and conditions.

You cannot cancel the purchase by refusing to receive the item without also notifying us.

If you choose to cancel your purchase, and a free gift is included with the order, the entire order must be returned. Alternatively, you can keep the free gift and receive a refund for the price difference.

Returns

Once you have notified us that you want to cancel your purchase, you have 14 days to return the item to us.

You must cover the cost of returning the package, and you are responsible if any damage occurs during transport. This means you bear the risk of the item from the time of its delivery until we receive it back.

When returning, you are responsible for ensuring that the item is properly packaged. To expedite the process, please include a copy of the order confirmation in the package.

If you wish to return the item to us, we can assist with a label and then credit the shipping cost when refunding your purchase amount.

Otherwise, send to:

Return information: Navn: lightscopenhagen.dk c/o Shipshark

You cannot cancel by simply refusing to accept the item without also providing clear notice of this.

NOTE: Products and orders cannot be refunded or returned during periods of sales, special promotions or special discounts.

Condition of the Item upon Return

You are only liable for any deterioration in the value of the item that is due to handling beyond what is necessary to determine the item's nature, characteristics, and the way it works. In other words, you can try the item in the same way as if you tried it in a physical store.

If the item has extraordinary signs of use or damage beyond what is described above, it will be considered used. This means that upon cancellation of the purchase, you will receive only a portion or none of the purchase amount back, depending on the item's commercial value at the time of receipt of the return.

To receive a full refund, you may therefore try the item for 30 days, but the item must not show clear signs of use.

We recommend that you return the item in the original packaging. If the original packaging is missing, it may result in a depreciation of the item's value.

Refund

If you cancel your purchase, you will of course receive the amount you have paid to us in return. In case of a depreciation, which you are responsible for, this amount will be deducted. When exercising the right of withdrawal, all payments received from you, including delivery costs (except for extra costs resulting from your choice of a delivery method other than the cheapest form of standard delivery that we offer), will be refunded without undue delay and no later than 14 days from the date we receive notice of your decision to use the right of withdrawal.

The refund will be made using the same payment method that you used for the original transaction, unless you have expressly agreed otherwise. We may withhold the refund until we have received the item back, unless you have provided documentation of having returned it before then.

Once your return is received and inspected, we will send you a confirmation email. We will also send you an email when your refund is approved. If your return is approved, we will refund the entire purchase amount.

Shipping

To return your product, please send us an email at info@lightscopenhagen.com.

You are responsible for paying the costs associated with returning the item. We recommend that you have tracking for the return of your package. We do not guarantee that we will receive the returned package.